Approved Subprocessors
To deliver our AI receptionist services, Orbis Assist works with carefully selected subprocessors who meet our strict security and compliance standards. All subprocessors handling protected health information operate under HIPAA Business Associate Agreements or equivalent safeguards.
Cartesia
Country of Location
United States
Anticipated Processing Task
AI voice synthesis and text-to-speech processing
Additional Safeguards
HIPAA Business Associate Agreement executed
Deepgram
Country of Location
United States
Anticipated Processing Task
Speech-to-text transcription and voice AI processing
Additional Safeguards
HIPAA Business Associate Agreement executed
NexHealth
Country of Location
United States
Anticipated Processing Task
Practice management system API integration and appointment data synchronization
Additional Safeguards
HIPAA Business Associate Agreement executed
Sikka.ai
Country of Location
United States
Anticipated Processing Task
Practice management system API integration and appointment data synchronization
Additional Safeguards
HIPAA Business Associate Agreement executed
Amazon Web Services (AWS)
Country of Location
United States & Canada
Anticipated Processing Task
Cloud infrastructure, data storage, AI models and computing services
Additional Safeguards
HIPAA Business Associate Agreement executed
Google Cloud
Country of Location
United States & Canada
Anticipated Processing Task
Cloud infrastructure, data storage, AI models and computing services
Additional Safeguards
HIPAA Business Associate Agreement executed
LiveKit
Country of Location
United States
Anticipated Processing Task
Real-time communication infrastructure and voice/video processing
Additional Safeguards
HIPAA Business Associate Agreement executed
Telnyx
Country of Location
United States
Anticipated Processing Task
Telecommunications infrastructure including voice API, SMS services, and phone number management for patient communication
Additional Safeguards
Telecommunications provider operating as data conduit with transit-only processing
MongoDB
Country of Location
Canada
Anticipated Processing Task
Database services for encrypted storage of patient information, practice details, call records, and appointment data
Additional Safeguards
HIPAA Business Associate Agreement executed
Vercel
Country of Location
United States
Anticipated Processing Task
Web hosting for practice management dashboard displaying call records, practice information, and administrative interfaces
Additional Safeguards
Web hosting provider with secure display-only processing of practice and patient information
Last Updated: January 26, 2026
This list is updated regularly to reflect our current subprocessors. If you have questions about our data processing practices or subprocessors, please contact us at support@orbisassist.co.