The Product
The AI Solution For Your Patient Communication Needs
Always-On Care
24/7 Inbound & Outbound Calls
Never miss a patient call again. AVA handles appointment booking, follow-ups, and patient engagement around the clock — even after hours.
Engage Smarter, Not Harder
Intelligent Outbound Automation
Reactivate dormant patients, reduce no-shows, and fill cancellations with waitlist automation — no manual effort required.
Streamlined Clinic Operations
Less Admin, More Care
Eliminate repetitive tasks like reminders and follow-ups. Free your staff to focus on delivering great in-clinic experiences.
Speak Their Language
Multilingual, Omnichannel Support
Connect with patients across phone, text, and more — in multiple languages — ensuring every patient feels heard and supported.
Understand Every Patient
AI-Powered Patient Insights
Leverage sentiment analysis to track patient satisfaction, identify issues early, and personalize care at scale.
Over 1000+ calls resolved every day across Canada
On average, a single practice using AVA sees the following monthly results*:
- Return on investment
- 5x
- New patients registered
- 15
- Your service availability
- 24/7
*These results are based on current Orbis Assist customers’ call volume; results may vary based on call volume at your practice(s).
Features
Give your front desk superpowers with AVA
Plug Into Your Workflow
Works With Your Practice Software
Orbis connects directly with your PMS to keep schedules and patient data perfectly in sync — no double entry, no friction.
Secure & Ready for Emergencies
PHIPA-Compliant with Emergency Handling
Fully PHIPA and PIPEDA compliant, with built-in triage flows to escalate urgent situations safely and quickly.
Personalized Call Flows
Route Every Call to the Right Place
AVA guides patients to the right person or department using fully customizable call flows — cutting confusion and saving time.
Smarter Booking Rules
Complex Scheduling, Made Simple
AVA follows your clinic’s rules — provider availability, procedure types, and visit lengths — to book appointments the way your team would.
Human When It Matters
Smooth Hand-Offs Between AI and Staff
When a live transfer is needed, AVA shares the full call context so your team can jump in informed and ready.